Complaint Logging : Can be done via phone, mail or personally intimating the Helpdesk.

Telephonic Assistance : Instant solution to small problems and first level problem solving.

Call Allocation & Tracking : Instant allocation of call to the respective engineer and continuous tracking, till the problem is completely solved.

Inventory & Logistic Management : Hardware upgradations are registered at the helpdesk.
Any kind of change in configuration & location at the customer end is registered.

Network Management:
Full support on Novell Netware, Windows NT, Windows 2000 Server, Network Cabling
Disaster recovery stragegy for Networ
Fine tuning of performance of application
Emergency recovery disk & Network tuning

Server Management :
Operational support on Novell Netware, Windows NT, Windows 2000 Server & Capacity Planning for Server.

AMC & Third Party Maintenance
Value Added Services
Escalated Specialist Support

Website Designing & Software Development :
Web Administration
Domain Name Registration & Renewal
Web Server Space & IP Allocation
Website Desidning & development
Mail & Website Management & Maintance

Software Development :
Customised Applications & Office Automations Tools