Complaint Logging : Can
be done via phone, mail or personally intimating the Helpdesk.
Telephonic Assistance :
Instant solution to small problems and first level
Call Allocation & Tracking
: Instant allocation of call to the respective engineer
and continuous tracking, till the problem is completely solved.
Inventory & Logistic
Management : Hardware upgradations are registered at
Any kind of change in configuration & location at the customer
end is registered.
Full support on Novell Netware, Windows NT, Windows 2000 Server,
Disaster recovery stragegy for Networ
Fine tuning of performance of application
Emergency recovery disk & Network tuning
Server Management :
Operational support on Novell Netware, Windows NT, Windows
2000 Server & Capacity Planning for Server.
& Third Party Maintenance
Website Designing & Software Development
Domain Name Registration & Renewal
Web Server Space & IP Allocation
Website Desidning & development
Mail & Website Management & Maintance
Software Development :
Customised Applications & Office Automations Tools